Version 2026-09-20 · in force from 2026-09-20
Effective from 20 September 2026
These terms govern the relationship between BNB DIGITAL, a French société par actions simplifiée à associé unique with share capital of EUR 1,000, registered office at 23 avenue de Verdun, 93150 Le Blanc-Mesnil, France, registered with the Bobigny Trade and Companies Register under number 109 183 467, trading as BNB CLEAN (the "Platform"), and any person registering as an independent cleaning service provider (the "Provider").
The Provider acknowledges and expressly agrees that:
The service contract is formed directly between the Provider and the Client. BNB DIGITAL is not a party to it and is not the principal.
To register, the Provider must:
The Provider warrants that the information provided is accurate and undertakes to keep it up to date.
Failure to hold a valid ABN results in immediate suspension of access to jobs.
No verification by the Platform. BNB DIGITAL does not verify the insurance declared by the Provider and makes no representation as to its existence, validity or scope. The Provider remains solely responsible for any damage they may cause in the course of their activity, whether insured or not.
Jobs posted by Clients are offered to available Providers in the relevant geographic area. The Provider is informed of the location, date, estimated duration, nature of the service and the amount they will receive.
Assignment is based on availability, area and order of application. The Provider may request human intervention by writing to admin@bnbclean.au.
Some jobs are performed by two Providers (DUO option). Each is paid for their own part and remains responsible only for their own performance.
The Provider undertakes to attend at the agreed time, perform the service to a proper standard, respect the Client's premises and property, and promptly report any incident or inability to perform.
Any cancellation must be notified as early as possible so that a replacement can be arranged. Repeated late cancellations may justify suspension of access to the Platform.
The amount payable to the Provider is displayed before the job is accepted. It is expressed in Australian dollars.
The difference between the price paid by the Client and the amount paid to the Provider constitutes BNB DIGITAL's introduction commission.
Payments are made after the job has been performed, to the bank account held by the Provider's Stripe account.
Client payments are collected by Stripe, an authorised payment institution. Stripe transfers to each Provider the amount due to them and retains BNB DIGITAL's commission. Funds pass through BNB DIGITAL's Stripe balance solely for the purpose of that distribution; they are never held on the company's own bank account.
Where a Provider has not yet set up a Stripe account, BNB DIGITAL makes the payment by bank transfer using the details the Provider has supplied, and holds those details for that sole purpose until the Stripe account is set up.
Payout fees charged by Stripe are borne by BNB DIGITAL. No fee is deducted from the Provider's remuneration.
The Provider has continuous access, in their account, to a statement of the amounts due to them: jobs performed, dates, amounts, and payments made.
The amount due for a job is fixed when the job is accepted and cannot subsequently be amended. A change to the Platform's rates never affects amounts already owed.
Each payment is recorded line by line, with each amount attached to a specific job or compensation, so that the Provider can reconcile any payment with the work it relates to.
The Provider may query any amount by writing to admin@bnbclean.au.
The Provider is solely responsible for issuing any invoices required by the law applicable to them, for their own reporting obligations, and for the payment of any taxes arising from their activity, including Australian GST where they are registered for it.
The Provider undertakes to:
The Provider shall not contract directly with a Client, outside the Platform, for any cleaning or comparable service, for a period of twelve months from the last job performed for that Client through the Platform.
This obligation is strictly limited to Clients introduced through the Platform. It in no way restricts the Provider's freedom to carry on their activity with any other person, on their own account or for other principals, including competitors.
The Provider undertakes to inform the Platform promptly of any approach by a Client seeking to arrange a service outside it. Such a report carries no adverse consequence for the Provider.
In the event of an established breach of clause 7 bis.1, the Provider shall pay BNB DIGITAL liquidated damages of AUD 1,500 per Client concerned.
These damages are payable as of right, without BNB DIGITAL being required to prove any loss. They compensate, on a lump-sum basis, the commissions the Platform would have received together with the costs incurred in making the introduction.
The parties expressly acknowledge that this amount represents a reasonable and proportionate pre-estimate of the loss, having regard to the average value of a client relationship on the Platform.
Any established breach also results in immediate closure of the Provider's account, without notice, and a prohibition on creating a new account.
BNB DIGITAL may suspend or close an account in the event of serious breach, including conduct endangering the safety of persons or property, fraud, or repeated unjustified cancellations.
The Provider is informed of the grounds and has a right of reply.
The Provider may request deletion of their account at any time by writing to admin@bnbclean.au. The request is processed within one month. Jobs already accepted must be completed.
The Provider is solely responsible for the performance of their services and for any damage they may cause in connection with them.
BNB DIGITAL cannot be held liable for damage caused by a Provider, nor for disputes between a Provider and a Client.
To the extent permitted by law, BNB DIGITAL's total liability in respect of any claim is limited to the commission it received on the job giving rise to that claim.
The Provider indemnifies BNB DIGITAL against any claim, loss or cost arising from their breach of these terms, from misuse of the Platform, or from the services they perform.
The processing of personal data is described in our Privacy Policy.
These terms are governed by French law, BNB DIGITAL being a French company with its registered office in France.
Express reservation. Nothing in these terms deprives the Provider of the mandatory protections afforded by the law of the place where they carry on their activity, including, for Providers operating in Australia:
Where any provision of these terms conflicts with a mandatory rule applicable to the Provider, that rule prevails, without affecting the validity of the remaining provisions.
In the event of a dispute, the parties will first seek an amicable resolution. Failing that, the courts within the jurisdiction of BNB DIGITAL's registered office shall have jurisdiction, without prejudice to the Provider's right to bring proceedings before the courts of their domicile where a mandatory rule so permits.
Until 20 September 2026, the BNB CLEAN platform was operated by Riyad Piarroux, sole trader, ABN 68 502 292 530, under the law of Queensland.
It is now operated by BNB DIGITAL, a French société par actions simplifiée à associé unique, registered with the Bobigny Trade and Companies Register under number 109 183 467, whose President is Mr Riyad Edim PIARROUX.
This change of operator does not affect continuity of service. These terms replace the previous terms in their entirety from the date of their acceptance.