From the app. Open Settings, then Delete my account, and confirm. The deletion starts immediately. If you still have upcoming bookings, the app will ask you to cancel them first.
By email. If you no longer have access to the app, write to admin@bnbclean.au from the address linked to your account. Your request is processed within one month.
Your profile, photograph, biography, messages, reviews, property details and job history are irreversibly deleted or anonymised. Your login credentials are removed and you can no longer access the platform. There is no lookup table allowing your identity to be recovered from the remaining data.
Invoices, payment records and refund records are kept for ten years, together with the identifying information they contain. This is not a choice on our part: article L. 123-22 of the French Commercial Code requires it, and Article 17(3)(b) of the GDPR expressly provides for this exception to the right to erasure. These records are not accessible through the platform and are used only to meet our accounting and tax obligations. They are destroyed at the end of the statutory period.
Proof of acceptance of our terms is likewise retained for five years after the end of the relationship, so that we can establish, if a dispute arises, which version of the terms was accepted and when.
Write to admin@bnbclean.au. The full detail of how we handle your data is set out in our Privacy Policy.