Version 2026-06-22 · in force from 2026-06-22
These Terms of Service ("Terms") govern your access to and use of the BNB Clean platform, including our website and application at bnbclean.au (the "Platform"). By creating an account or using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.
The Platform is operated by Riyad Piarroux, trading as "BNB Clean", ABN 68 502 292 530, based in Queensland, Australia ("BNB Clean", "we", "us", "our"). You can contact us at admin@bnbclean.au.
BNB Clean is an online marketplace that connects people who need cleaning services ("Clients") with independent cleaning service providers ("Cleaners"). BNB Clean is a venue and intermediary only. We do not provide cleaning services ourselves, we do not employ Cleaners, and we are not a party to the service agreement formed between a Client and a Cleaner.
You must be at least 18 years old and able to form a legally binding contract to use the Platform. By using the Platform you confirm that you meet these requirements.
To use most features you must create an account and provide accurate, current information. You are responsible for keeping your login details secure and for all activity under your account. Notify us immediately of any unauthorised use. We may suspend or close accounts that breach these Terms.
As a Client, you may post cleaning jobs, review Cleaner profiles, ratings and reviews, and choose the Cleaner you wish to engage. You are responsible for providing accurate job details (including property address and access) and for paying for confirmed services through the Platform. The contract for the cleaning service is between you and the Cleaner you select.
As a Cleaner, you are an independent contractor. You are not an employee, partner or agent of BNB Clean. You must:
You decide which jobs to accept and how to perform them. BNB Clean does not direct or control how you carry out your work.
Clients pay for services through our third-party payment provider, Stripe. BNB Clean does not store your full card details. BNB Clean retains a service commission on each transaction; the remainder is paid to the Cleaner. Cleaner payouts are currently processed by manual bank transfer on a weekly basis. We may change our fees or payout method by updating these Terms. All prices are shown in Australian Dollars (AUD).
A Client may cancel a job at any time before the service has been carried out. Where the job has not yet been paid for, cancellation is free of charge. Where the job has already been paid for, the following applies:
Refunds are processed manually and are generally completed within 72 hours of the cancellation. Jobs that have already been carried out cannot be cancelled. Cleaners who can no longer attend a confirmed job must withdraw as early as possible so the job can be reassigned. If you believe a cancellation fee has been applied in error, or your circumstances were exceptional, contact us at admin@bnbclean.au and we will review it.
Clients may leave reviews and ratings of Cleaners. Reviews must be honest, based on a genuine experience, and must not be defamatory, misleading or offensive. You agree not to misuse the Platform, harass other users, or use it for any unlawful purpose. We may remove content or accounts that breach these standards.
While we facilitate connections between Clients and Cleaners, we do not guarantee the quality, safety, timing or legality of any service, the accuracy of any listing or review, or the conduct of any user. Any dispute about a cleaning service is between the Client and the Cleaner, though we will try to assist in good faith.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that you may have under the Australian Consumer Law or any other law that cannot be lawfully excluded. Where our liability cannot be excluded but can be limited, our liability is limited to the maximum extent permitted by law.
To the maximum extent permitted by law, BNB Clean is not liable for any indirect, incidental or consequential loss, or for any loss or damage arising from the acts or omissions of any Client or Cleaner. Our total liability to you for any claim is limited to the amount of commission we earned on the transaction giving rise to the claim.
You agree to indemnify BNB Clean against any claims, losses or costs arising from your breach of these Terms, your misuse of the Platform, or (for Cleaners) the services you provide.
You may stop using the Platform and close your account at any time. We may suspend or terminate your access if you breach these Terms or use the Platform in a way that may cause harm or legal risk.
Your use of the Platform is also governed by our Privacy Policy, which explains how we collect and handle your personal information.
We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you. Continued use of the Platform after changes take effect means you accept the updated Terms.
These Terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.
Questions about these Terms? Contact us at admin@bnbclean.au.